The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observing practical demonstration of assessment of work site and provision of information to clients at their premises or in a simulated workplace environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

accurately identify type of pest activity or condition

clarify client’s information requirements and communicate information and advice on pest management method options

comply with company, legislative and regulatory requirements

achieve outcomes specified in work order

identify hazards and risks associated with pest management

select safe, effective and environmentally responsible pest management method options.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.

Resource implications for assessment include access to:

suitable work site or other venue

suitable equipment

equipment operating manuals and MSDS

plain English version of relevant statutes and procedures

relevant databases and information

work order instructions, work plans and schedules, and policy documents

assessment instruments, including personal planner and assessment record book.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

This unit could be assessed on its own or in combination with other units relevant to the job function, for example:

CPPPMT3002A Assess pest management options

CPPPMT3005A Modify environment to manage pests

CPPPMT3006A Apply pesticides to manage pests

CPPPMT3007A Implement pest management plans

CPPPMT3043A Prepare and present pest management proposals.

Required skills

customer service skills to:

establish rapport with clients

gain clients’ trust

perceive and respond to clients’ attitudes to pest problems

skills to work safely when identifying hazards and controlling risks

language and literacy skills for:

communicating clearly and concisely verbally and in writing

requesting advice or further information

seeking and receiving feedback

sourcing, organising and recording information

interpersonal skills to relate to people from diverse backgrounds

planning and organising work, including:

accurately estimating timeframes

scheduling efficiently

problem-solving skills to:

assess client needs

select pest management options

Required knowledge

available government services relating to pest management

building structures and methods in relation to pest management

climate and geographic impact on pest activity

company management structure and procedures, including:

emergency response procedures

environment protection procedures

injury, dangerous occurrence and incident reporting requirements

OHS procedures

reporting procedures

legislation, regulations, codes of practice and industry advisory standards that apply to advising on pest management options, in particular:

content relating to legal implications of providing advice

environment protection

OHS legislation

pest assessment, including:

pest ecology as related to pest management operations

types of pests relevant to the area and their life cycles, habits and harbourages

pest management options, including:

product knowledge, including manufacturer specifications for equipment and products being used

routes of entry and potential symptoms of exposure to chemicals

sources of timber pest control information

work order specifications

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Work order information may include:

access to work site, including:

timing of access

access and egress points

budget allocations

completion times and dates

dress and presentation requirements

job requirements and tasks

legislative and local government requirements

OHS requirements and emergency response procedures

requirements for working in isolated and remote locations

resource requirements – equipment and materials

specific client requirements, such as:

noise control

sensitivity of occupants to pests or pest management

relationships with other customer activities

use of signage and barriers

work schedules

work site contact persons.

Company requirements may include:

access and equity policy, principles and practice

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

company goals, objectives, plans, systems and processes

company issued identification badge, card or pass

company policies and procedures

defined resource parameters

dress and presentation requirements

duty of care, code of conduct and code of ethics

emergency response and evacuation procedures

employer and employee rights and responsibilities

establishing operator identity with client

internal communication channels and reporting procedures

maintenance procedures for equipment and personal protective equipment (PPE)

OHS policies and procedures

personnel practices and guidelines

policies and procedures relating to own role, responsibility and delegation

quality and continuous improvement processes and standards

records and information systems and processes

training (induction and refresher) materials

work site access security clearance procedures.

Appropriate persons may include:

clients

colleagues

managers

persons in control of work site

supervisors.

Clients may include:

bodies corporate

building supervisors

companies or organisations

environmental health officers

executive housekeepers

maintenance managers

owners

persons in control of work processes

property agents or managers

tenants.

Work site may include:

building surroundings

buildings

domestic, commercial or industrial premises.

Assessment may include:

discussion with client

review of past pest management records

visual inspection.

Pests may include:

any pest of commercial significance in an urban environment.

Environmental requirements may include:

company policies and guidelines

regulations, by-laws and guidelines of environmental protection agencies and government departments, such as:

agriculture

emergency services

national parks and wildlife.

Legislative requirements may include:

Australian standards, quality assurance and certification requirements

award and enterprise agreements

industry advisory standards and codes, such as:

building codes

dangerous goods codes

relevant commonwealth, state and territory legislation and local government regulations that affect company operation, such as:

anti-discrimination and diversity

chemical controls

chemical register or manifests

consumer protection legislation

dangerous goods Acts and regulations

declared pest (plant and animal) reporting

environmental protection issues

equal employment opportunity

freedom of information

industrial relations

motor and commercial vehicle transportation

motor licence and endorsement regulations

OHS Acts and regulations

privacy

public health

trade practices

workplace consultative arrangements.

Occupational health and safety (also known as workplace health and safety) requirements may relate to:

allergic reactions, such as contact dermatitis

animal management and control procedures

communication devices for remote and isolated locations, such as:

mobile phone

two-way radio

dermatoxicological control and prevention measures

emergency procedures for contact with toxic substances, such as:

splashes in eye or on skin

inhalation

ingestion

hazard identification and risk assessment mechanisms

health surveillance and monitoring, such as regular blood testing

hierarchy of hazard control procedures

industry advisory standards

information provided by national registration authority for chemical approval and state government authorities, such as:

agriculture

environment protection

health

primary industry

injury and dangerous occurrence reporting

national and industry codes of practice

OHS control procedures, such as:

health and safety plans

job plans

job safety analyses

risk assessments

safe operating practices and procedures

safe work instructions

safe work method statements

routes of entry and potential symptoms of exposure to chemicals

safe work practices for equipment, PPE and chemical storage, including interpretation of:

material safety data sheets (MSDS)

hazardous substance information, such as long latency periods

safety, induction and refresher training

selection and use of PPE and clothing appropriate to hazard

up-to-date electrical test and tag compliance.

Pest management method options may include:

biological controls

chemical and physical barrier treatments

cultural controls

environmental controls

management controls.

Information may include:

conditions for infestation

control and maintenance methods

impacts on the environment and buildings of alternative pest management methods

legislation and controls covering use of chemicals

pest activity

sources of infestation.

Evidence means providing actual evidence of pest conditions or activity and may include:

chambers

droppings

evidence of feeding

holes

specimens

tracks.

Interpersonal skills and communication techniques may include:

active listening

language:

accurate, articulate and concise

verbal or non-verbal

presenting options and consequences in a sensitive manner

providing an opportunity for clients to confirm their request

questioning to clarify and confirm client’s understanding

seeking feedback from client to confirm understanding of needs

summarising and paraphrasing to check understanding of client’s message

using effective presentation aids, such as:

audiovisual technologies

diagrams

photos

using appropriate body language.

Sources of information may include:

company specialists or consultants

government agencies and departments, such as:

agriculture

forestry

quarantine

industry groups and associations

internet resources

publications, for example:

company

government

industry.